Artwork & Quality

  • While we strive for absolute color accuracy, slight visual variations may occur between the physical print and your screen. This is due to differing brightness, contrast, and color calibration settings across various devices.

  • In simple terms, a Giclée (pronounced “zhee-clay”) is a premium, gallery-quality art print created using a specialised, high-resolution inkjet printing process. It’s not a type of art, but rather a superior method of reproduction that captures the artist’s original work with breathtaking accuracy. The term itself was coined in the early 1990s to distinguish these beautiful, archival prints from everyday posters. It was a way for artists and galleries to signify a level of quality and craftsmanship that stood far above the rest. You can explore the full history of the term on Giclée on Wikipedia.

  • We guarantee that every original artwork is completely unique and one-of-a-kind. For our limited edition prints, the specific edition size is explicitly stated in the product description - once a collection is sold out, it will not be restocked.

  • For Originals, these are hand-signed by the artist. Whenever possible, some artists will thoughtfully inscribe your name (or the name of a gift recipient) on the back of the piece, making it a truly personal memento.However, this depends on the artists, so we beg your understanding. Please contact our team if you have any special requirements.

Order

    • Original Artworks are shipped directly from the artist’s studio.
    • Limited Edition Prints are dispatched from our studio in London.You will receive a shipping notification via email once your order has been processed.

  • Yes. When entering the address at the checkout stage, you will enter the delivery name and address on the first page. The second page will include a tick-box asking if the shipping and billing addresses are different. If the cardholder billing address is different, enter it on this page. 

    Please note, for goods delivered outside of the UK, we must include an invoice with the customs packet which will include information about the contents and price of the delivery.

  • Orders placed during the week tend to be processed on the day or early the following day, after which point it will not be possible to change the order. Please refer to our Refund Policy for more information.

  • Please note that we cannot modify the delivery address once your order has been placed. However, once you receive your tracking number via email, you may contact the shipping carrier directly (please be aware that any address changes are at the carrier's discretion).

  • Once your order is submitted you will receive an automated email confirming your order details, including products ordered, total cost and a unique order number.

    You will receive a second email once your order has been processed and dispatched.

    If you cannot see the emails, please check your junk folder. If you do not receive the confirmation email, please contact us to confirm your order status during the working hours of UK time.

Delivery and shipping

    • Original Artworks: Due to the complexity of professional art packaging, global delivery generally takes 2–5 weeks.
    • Limited Edition Prints: Production typically takes 3–15 business days. Including transit time, orders usually arrive within 7–20 business days, depending on your delivery address.

    Please be advised that we do not offer expedited shipping services for any orders.

  • We offer Free Standard Shipping within the UK for all online orders over £50.

    For international orders, shipping costs are calculated based on the estimated rates provided at checkout.

  • For orders delivered outside of the UK, please be aware that your purchase may be subject to import duties, taxes, and customs handling fees. These charges are determined by your local customs authority and are the sole responsibility of the recipient.

    Dotspace does not collect these fees at checkout, nor can we predict their specific amount. We recommend contacting your local customs office for further information before placing your order. This transparency allows us to keep our art accessible and our shipping processes efficient worldwide.

  • We want you to feel the same excitement we do when opening the box.We treat every shipment as a mission to protect the soul of the art. Whether it’s a delicate print or a framed masterpiece, we use professional museum-grade packaging tailored to the specific needs of your piece.In the rare event that something goes wrong during transit, please don’t worry—Dotspace takes full responsibility for the claim and replacement process. We’ve got you covered.

  • Please contact our support team immediately with your Order Number if you encounter any of the following:

    • Lost Order: No tracking updates for more than 10 days beyond the estimated delivery date.
    • Blocked in Transit: Your package appears to be held indefinitely at customs or a transit hub.
    • Returned to Sender: Your order is being sent back to us due to an address error or other delivery issues.

  • Please first check your mailbox, porch, or with your neighbors (couriers occasionally leave packages in a "Safe Place"). If you still cannot locate your package, please contact us within 48 hours of the recorded delivery time so we can assist you in opening an investigation with the courier. 

Return, refund and exchange policy

  • Due to the delicate nature of fine art and the fact that our limited edition prints are made-to-order, we generally do not accept returns or exchanges for change of mind. However, if there is a quality issue or the item is not as described, we are committed to making it right. Please contact us within 14 days of receipt.

  • We take great pride in our packaging, but accidents can happen during transit.

    • Limited Edition Prints: If your print arrives damaged, we will send a replacement at no cost to you — no questions asked.
    • Original Artworks: If an original work is damaged and cannot be restored, we will arrange a full refund for you.
    • Process: To assist with our insurance claim, please take clear photos of the damaged packaging and the artwork and email them to our team within 48 hours of delivery.

  • Unfortunately, once an order is placed, it is sent immediately to our laboratory or the artist's studio for processing. We are therefore unable to make changes to framing options after this point.

Special Documents & My Account

  • You can access your Invoice through:

    Order Confirmation Email: A link is provided in the "Thank you for your order" email.

    Your Dotspace Account: Log in and navigate to “My Account - My Orders - Details” to download your files.

  • Only the collector of the originals possesses the COA. Click the search icon located on the top left of the website header, then enter your certificate ID into the search field to retrieve it. 

  • Not at all. You can check out as a "Guest." However, creating an account allows you to view your order history, track shipments more easily, and receive exclusive early access to our new collections.

  • Please contact our Customer Care team dotspaceartcollection@gamil.com with your full name, phone number, and the date of your purchase. We will do our best to retrieve the email associated with your Dotspace account.