FAQs – DOTSPACE Art Collection

While we strive for absolute color accuracy, slight visual variations may occur between the physical print and your screen. This is due to differing brightness, contrast, and color calibration settings across various devices.

Furthermore, the interior mockups on our website are for illustrative purposes only. A unique charm of original art and professional Giclée prints is how they interact with their environment; the artwork will shift beautifully under different lighting conditions—such as warm ambient lamps or cool natural daylight.

"Giclée" represents the gold standard in digital printing. It is far more than a mere "print"—it is a gallery-grade art reproduction. We collaborate closely with top-tier professional printing labs in London. We use fade-resistant, pigment-based inks on world-class, acid-free archival papers (such as Hahnemühle). This combination ensures that your artwork remains vibrant, without yellowing or becoming brittle, for decades. Each Giclée print precisely captures the texture, brushstrokes, and soul of the original work.

Absolutely. Every piece from Dotspace is a one-of-a-kind masterpiece created by our represented artists and dotspace itself. There is no other like it in the world.

Originals: These are hand-signed by the artist. Whenever possible, some artists will thoughtfully inscribe your name (or the name of a gift recipient) on the back of the piece, making it a truly personal memento.
Limited Edition Prints: Since our artists are located across the globe, we use an official Certificate of Authenticity featuring the artist’s digital signature to ensure you receive your work as promptly as possible. Rest assured, every stamped certificate serves as an official gallery-certified proof of authenticity.

While the perfect size depends on your personal preference and space, here are our recommendations for common formats:

A5 (14.8 × 21 cm): Delicate and refined. Ideal for desks, shelves, or as an accent in a gallery wall arrangement.
A4 (21 × 29.7 cm): Versatile and classic. Perfect for bedside tables, home offices, or narrow wall spaces.
A3 (29.7 × 42 cm): A true focal point. Displays beautifully in entryways, hallways, or above sideboards.
A2 (42 × 59.4 cm): A statement piece. Designed for main walls in living rooms or bedrooms to instantly elevate the ambiance of the space.

Unless otherwise stated, the artwork shown in our interior mockups is typically [A3/A4] in size. You can use this as a visual benchmark for your own space.

Original Artworks are shipped directly from the artist’s studio.

Limited Edition Prints are dispatched from our studio in London.You will receive a shipping notification via email once your order has been processed.

Original Artworks are shipped directly from the artist’s studio.

Limited Edition Prints are dispatched from our studio in London.You will receive a shipping notification via email once your order has been processed.

Yes. When entering the address at the checkout stage, you will enter the delivery name and address on the first page. The second page will include a tick-box asking if the shipping and billing addresses are different. If the cardholder billing address is different, enter it on this page.

Please note, for goods delivered outside of the UK, we must include an invoice with the customs packet which will include information about the contents and price of the delivery.

Orders placed during the week tend to be processed on the day or early the following day, after which point it will not be possible to change the order.

Please note that we cannot modify the delivery address once your order has been placed. However, once you receive your tracking number via email, you may contact the shipping carrier directly (please be aware that any address changes are at the carrier's discretion).

Once your order is submitted you will receive an automated email confirming your order details, including products ordered, total cost and a unique order number.

You will receive a second email once your order has been processed and dispatched.

If you cannot see the emails, please check your junk folder. If you do not receive the confirmation email, please contact us to confirm your order status during the working hours of UK time.

Original Artworks: Due to the complexity of professional art packaging, global delivery generally takes 2–5 weeks.
Limited Edition Prints: Production typically takes 3–15 business days. Including transit time, orders usually arrive within 7–20 business days, depending on your delivery address.

Please be advised that we do not offer expedited shipping services for any orders.

We offer Free Standard Shipping within the UK for all online orders over £50.

For international orders, shipping costs are calculated based on the estimated rates provided at checkout.

For orders delivered outside of the UK, please be aware that your purchase may be subject to import duties, taxes, and customs handling fees. These charges are determined by your local customs authority and are the sole responsibility of the recipient.

Dotspace does not collect these fees at checkout, nor can we predict their specific amount. We recommend contacting your local customs office for further information before placing your order. This transparency allows us to keep our art accessible and our shipping processes efficient worldwide.

We want you to feel the same excitement we do when opening the box.We treat every shipment as a mission to protect the soul of the art. Whether it’s a delicate print or a framed masterpiece, we use professional museum-grade packaging tailored to the specific needs of your piece.In the rare event that something goes wrong during transit, please don’t worry—Dotspace takes full responsibility for the claim and replacement process. We’ve got you covered.

Please contact our support team immediately with your Order Number if you encounter any of the following:

Lost Order: No tracking updates for more than 10 days beyond the estimated delivery date.
Blocked in Transit: Your package appears to be held indefinitely at customs or a transit hub.
Returned to Sender: Your order is being sent back to us due to an address error or other delivery issues.

Please first check your mailbox, porch, or with your neighbors (couriers occasionally leave packages in a "Safe Place"). If you still cannot locate your package, please contact us within 48 hours of the recorded delivery time so we can assist you in opening an investigation with the courier.

We accept a wide range of secure payment methods through our website, including Visa, Mastercard,UnionPay, PayPal and Klama. Please refer to the payment page for details.

Please note: We do not accept remote payments over the phone for security reasons.

We accept a wide range of secure payment methods through our website, including Visa, Mastercard,UnionPay, PayPal and Klama. Please refer to the payment page for details.

Please note: We do not accept remote payments over the phone for security reasons.

Due to the delicate nature of fine art and the fact that our limited edition prints are made-to-order, we generally do not accept returns or exchanges for change of mind. However, if there is a quality issue or the item is not as described, we are committed to making it right. Please contact us within 14 days of receipt.

We take great pride in our packaging, but accidents can happen during transit.

Limited Edition Prints: If your print arrives damaged, we will send a replacement at no cost to you — no questions asked.
Original Artworks: If an original work is damaged and cannot be restored, we will arrange a full refund for you.
Process: To assist with our insurance claim, please take clear photos of the damaged packaging and the artwork and email them to our team within 48 hours of delivery.

Unfortunately, once an order is placed, it is sent immediately to our laboratory or the artist's studio for processing. We are therefore unable to make changes to framing options after this point.

You can access your Invoice through:

Order Confirmation Email: A link is provided in the "Thank you for your order" email.

Your Dotspace Account: Log in and navigate to “My Account - My Orders - Details” to download your files.

Click the search icon located on the top right of the website header, then enter your certificate ID into the search field to retrieve it.

Not at all. You can check out as a "Guest." However, creating an account allows you to view your order history, track shipments more easily, and receive exclusive early access to our new collections.

Please contact our Customer Care team with your full name, phone number, and the date of your purchase. We will do our best to retrieve the email associated with your Dotspace account.

Frequently Asked Questions