Refund policy

At Dotspace Art Collection, we offer exclusively Original Artworks and Limited Edition Prints. Because of the irreplaceable value and delicate nature of fine art, every print is strictly made-to-order and custom-crafted upon purchase. Our return and cancellation policies are defined as follows:

 

Cancellations & Order Changes:

• Within 24 Hours: If you wish to change or cancel your order, you must notify us via email at dotspaceartcollection@gmail.com within 24 hours of purchase. We will halt production/processing and issue a full refund to your original payment method.
• After 24 Hours: Once this 24-hour window has passed, your order is sent immediately to our laboratory or the artist’s studio for printing, framing, or shipping preparation. Beyond this point, orders cannot be changed, cancelled, or refunded.
  
  

Returns & Exchanges:

Due to the bespoke, made-to-order nature of our collection, we do not accept returns or exchanges for change of mind.

We only authorise returns, replacements, or refunds if the product arrives damaged during transit, is defective, or if you receive the incorrect item.

 

Damages and Issues (Transit & Defect)

We take great pride in our museum-grade archival packaging, but accidents can happen during transit. Please inspect your order upon reception. If there is an issue, you must contact us at dotspaceartcollection@gmail.com within 48 hours of delivery with clear photos of the damaged artwork and its packaging:

• Limited Edition Prints: If your print arrives damaged, we will send a replacement at no cost to you — no questions asked.
• Original Artworks: If an original unique work is damaged during transit and cannot be restored, we will arrange a full refund for you.
  
  

European Union 14 day cooling off period

Please note that under EU and UK consumer law, the 14-day right of withdrawal does not apply to goods made to the consumer’s specifications. Because our limited edition prints are strictly made-to-order, they are legally exempt from the standard 14-day cooling-off period. Returns will only be accepted for verified transit damages or fulfillment errors as stated above.

 

Approved Returns & Refunds Process

To start an approved return (in cases of wrong items or authorised evaluations), please contact us first. Authorized returns must be securely packed in their original packaging and sent to our London studio:

Flat C, 2 Eckington Lane, London, SE14 5FP, United Kingdom.

Items sent back to us without first requesting an approved return will not be accepted.

Once we receive and inspect your approved return, we will notify you of the status. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund. If more than 15 business days have passed since approval, please contact us at dotspaceartcollection@gmail.com.